At A Cordova Insurance Services Inc., we strive to provide exceptional service and customer satisfaction. However, should you find the need to cancel any service, we have outlined our refund policy below to ensure clarity and fairness for all transactions.
Refund Policy Details:
- Service Fees Refundability:
- All service fees are fully refundable provided the cancellation request is made within 48 hours of the service commencement or the date of payment, whichever comes first.
- Cancellation Process:
- To initiate a cancellation, please contact our customer service team via email at office@acordovainc.com, by calling our support line at (831) 754-0511, or in person at our office 604 E. Alisal St Salinas, CA 93905.
- Ensure you provide your full name, contact details, and the specific service(s) you wish to cancel for prompt processing.
- Service Start Date:
- The service start date is considered the date when the service was supposed to begin as per your agreement or the date of payment if no specific start date was agreed upon.
- Post-48 Hour Refund Consideration:
- If cancellation is requested after the 48-hour window, refunds are not standard. However, each case might be considered on its merit. Please contact us to discuss your situation, and we will evaluate if a partial refund or credit can be issued based on the circumstances.
- Method of Refund:
- Refunds will be processed back to the original method of payment used for the transaction.
- Please note that processing time may vary depending on the payment method, and in some cases, it might take longer due to bank processing times or other financial institution policies.
- Non-Refundable Charges:
- There are no non-refundable charges within the first 48 hours for service fees. However, any additional charges like third-party fees, administrative fees for document processing, or special service fees might not be refundable. These will be clearly communicated before any such charges are applied.
- Exceptions:
- In the event of services rendered incorrectly or not as described, we will review your case and might offer a full or partial refund outside the standard 48-hour policy, depending on the specifics of the case.
- Policy Updates:
- This refund policy may be updated from time to time. The version of the policy in effect at the time of your transaction will govern your rights to a refund.
Contact Information:
For any inquiries or to cancel a service, reach out to us:
- Email: office@acordovainc.com
- Phone: (831) 754-0511
Thank you for choosing A Cordova Insurance Services Inc. We value your trust in us and are committed to ensuring your experience is as smooth and transparent as possible.